Refunds & Cancellation Policy
We take full accountability for our print output quality. If a print job fails, gets jammed, or does not meet our standard, we reverse your funds instantly.
Instant Cancellation
Cancel within 60 seconds of order placement before the printer spooler warms up for a 100% instant refund.
Zero-Hassle Re-print
Toner streaks or binding misalignment? Show the shop counter for immediate instant re-print on the spot.
Direct UPI Reversal
UPI refunds are credited back to your original source account within minutes through NPCI rails.
1. Eligibility for Full Refund
You are eligible for a 100% refund under any of the following circumstances:
- Hardware / Spooler Failure: The print shop experienced an out-of-paper, paper jam, or network disconnection error.
- Shop Closed / Unresponsive: The selected print location is unexpectedly closed or unable to fulfill your order.
- Quality Defect: Severe ink bleeding, misaligned duplex margins, illegible text, or damaged spiral bindings caused by equipment malfunction.
- Delivery Delay: Doorstep delivery exceeds the promised delivery window by more than 45 minutes due to merchant or logistics delays.
2. Cancellation Policy
Because print jobs spool to hardware rapidly to ensure 60-second pickup speeds:
- Before Spooling (Queued): 100% refund can be claimed via the “Cancel Order” button in the mobile app.
- After Printing (Physical Output Ready): Once the laser engine completes printing paper, orders cannot be cancelled due to user change-of-mind.
3. How to Request a Refund
Open the Prinkout mobile app, navigate to My Orders → Order Details → Report Issue, or contact our 24/7 help desk with your order number. Our automated verification agent will inspect the shop spool logs and dispatch your refund.